Fault & emergency service
A power cut or a sudden fault: you're not on your own. I help you quickly and without fuss, including outside normal working hours.
Enter your phone number and start the call. If I'm not reachable at the moment of your call, I'll call you back as soon as possible.
Please note: For fault or emergency call-outs, flat-rate surcharges apply depending on the time of day and the day of the week (weekday or weekend). I'll tell you the exact amount in advance, before anything is done. Before calling, please check whether it's a wider-area outage at your electricity provider (e.g. ask your neighbours; see whether the street lighting is working), or whether the fault is only in your home. Because: for every trip, the current time-of-day flat rate is charged.
Emergency service availability
- Monday–Thursday: 6:00–21:00
- Friday & Saturday: 7:00–22:30
- Sundays & public holidays: 7:00–21:00
All times are German local time (CET/CEST). Outside these hours the emergency call feature is inactive.
Only available on a phone
The emergency-service feature only works from a smartphone. Please open this page on your phone to submit an emergency report.
The call button becomes active once you have entered your number and confirmed both points.